Privacy Policy

Last Updated: 2/14/2025

At Swift Straw, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services and interacting with us, including through SMS communication.

1. Information We Collect

When you interact with our services, we may collect the following types of personal information:

Personal Contact Information: Name, phone number, and email address.

Order Information: Details about products or services you’ve ordered.

Communication Data: Any messages, including SMS, sent between you and us (e.g., orders, issues, ETAs, or photos sent for credit purposes).

Technical Data: IP address, browser type, and device information.

2. How We Use Your Information

We use the personal information we collect to provide the following services:

Order Confirmation and Updates: We will send SMS messages for order confirmations, shipping updates, and related information.

Customer Support: SMS communication for customer service, including resolving issues and sending or receiving photos for credit purposes.

ETAs and Check-ins: We send SMS messages to keep you informed about ETAs or to check in on service progress.

Improvement of Services: We may use your data to improve our service offerings and enhance customer satisfaction.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services (e.g., SMS messaging services). These providers are required to keep your information confidential and use it only for the purposes of providing the requested services.

4. Data Security

We take appropriate measures to safeguard your personal information from unauthorized access, alteration, or disclosure. This includes encrypting sensitive data during transmission and implementing physical and electronic security measures.

5. SMS Communication

By providing your phone number and opting in to SMS communication, you consent to receive SMS messages from us regarding orders, issues, check-ins, ETAs, and other related communications. Standard messaging and data rates may apply. You can opt out of SMS communications at any time by replying with "STOP."

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website with a new "Last Updated" date. Please review this policy periodically to stay informed about how we protect your information.